Return and Refund
Return and Refund
Purchase from Talis Wellness with confidence and peace of mind. We are working to ensure the best experience for you. In case you want to return our product & get a refund for the product for any of the reasons mentioned below, please reach out to customer care at contact@tallisindia.com on the same day or the next business day of delivery.
We offer returns & refunds only in the following cases:
● You received the wrong shipment
● You received a damaged product
● You received an expired product
Refund Process
1. Contact Us: Reach out to us at contact@tallisindia.com on the same day or the next business day of delivery. No refund claim will be acceptable or valid after the expiration of 2 days from the time of delivery of the product. Please make a video for your claim & send it to us at the above mentioned email address along with the description of your issue.
2. Claim Review: Please allow us at least 48 hours to review your request. No opened/tampered/used product will be eligible for refund or return.
3. Prepare Your Return: Ensure the product is securely packaged, including any kits which must be returned in their entirety.
4. Ship Your Return: Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick up the order from your doorstep (same address as delivery)
5. Claim Verification: Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 14 business days.
6. Processing Time: Please allow up to 14 working days for the refund to be processed. You will receive an email notification once the refund has been processed.
7. Payment Provider Processing: The time it takes for funds to be reflected in your account may vary depending on your payment provider (typically 3-5 working days).
Exchanges
At this time, we do not offer any exchanges. If you wish to exchange an item, please follow our refund process and place a new order for the desired product.
Other Considerations
● Purchases from Other E-tailers: If you purchased your Talis Wellness products from another e-tailer, please contact them directly for returns in accordance with their own policy.
● Policy Amendments: We reserve the right to amend or cancel this returns policy at any time at our sole discretion. For detailed information, refer to our Terms of Service.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at contact@tallisindia.com.